• Stop Losing Customers


    Did you know that, according to studies by ABC News and Forbes, as many as 68% of people HANG UP on voice mail?

    CBSI Operators lend a live voice when you can't - making your current and future clients feel important to you.

  • Perceived Indifference


    (i.e. - When your client feels that you really don't value them.)

    Why send your most valuable asset to voice-mail or some automated system?

    At CBSI, we can be your friendly voice on the other end of the line, letting your clients know they are appreciated.

  • Press "1" to be annoyed...

    Upfront Gripes
    (Image Source: Consumer Reports, January 2010)

    How often do YOU get annoyed when you call a business and get an automated system saying “Press 1 so that we can make you Press 5 at the next prompt and then Press 7 at the next one...” or get voice-mail or don't hear a human voice? 

    CBSI costs are considerably less than a lost customer.

  • Operators Are Standing By


    In addition to answering your calls, CBSI offers a host of operator-assisted services - from order taking to lead qualification to basic helpdesk functions.

    We also offer transcription and other business services. Contact us today to find out how CBSI can help your business.

Award of Excellence

CBSI wins coveted ATSI Award of Excellence


CBSI offers a host of answering services - tailored to meet your organization's unique needs.

Answering Services

Call Center Overflow
Virtual/Remote Receptionist
Call Overflow
Localized Phone Numbers
IT Helpdesk
Lead Qualification
American Operators
After Hours and Weekend Support
Order Entry
Real Estate Investment Response Lines
Web-Enabled Services
RSVP & Reservation Services
Ad Response / Lead Capture
Customer Service / Help Desk Support
Toll-free #'s Provided
Patching Available
Dealer Locate
Property Management Support
Inbound Telemarketing
Temporary Accounts
Messages via FAX, Email, Text & Phone
Other Delivery Options May Be Available

Transcription Services

Market Research Transcription
Legal Transcription
Media Production Transcription

Available for An Additional Fee

Federal Express & UPS
Office Supplies
Copying Services
Notary Public
Secretarial Services
Contact Us


Check out how our customers feel about the quality of our services.

Tom Haines

President, Avanti Furs
"We find your operators consistently professional in the way they handle our customers - being able to field not only standard inquiries about the company, but also additional promotional information we provide and change regularly."

Terri Rutledge

Vice President, ServiceMASTER of Roswell
"Our answering service has been with CBSI for more than 15 years,
and the reason we continue to stay with you is your top notch service...
Our business is such that immediate response and communication are required
and your staff has consistently followed guidelines in keeping with these requirements."

Mark Ashe

President, Echols Roofing, Siding & Home Improvements
"I have been with CBSI for years and I run a large volume of calls.
CBSI does not drop the ball. I would not change for half the cost elsewhere."

Perceived Indifference

Do you know what "Perceived Indifference" is? Chances are, your competition does.

Q: What is Perceived Indifference? A: When your customers don't believe that you care about them.

Q: What's the best way to show Perceived Indifference? A: Voice-Mail

Q: What's the best way to combat Perceived Indifference? A: Answer the phone. (And when you can't answer the phone, have a highly-trained, live, American, professional voice answer for you.)

When studies show that over 65% of callers hang up on voice-mail, it is imperative that you provide your customers with a live operator who can help them immediately. Your voice-mail may be losing you business.

Communication Business Services, Inc. (CBSI) is a veteran-owned small business located in Marietta, GA. CBSI specializes in Answering Services for small to large businesses, government, educational, and non-profit organizations. Our highly-trained operators are uniquely qualified to provide a live voice to your clients and customers - any time, day or night, 24 hours a day, 7 days a week, 365 days a year. Our rates are very competitive with today's market, with plans starting as low as $35/month.

We can customize our services to your needs, ensuring that you have a live, American voice representing your company or organization whenever you need it. Whether you simply need after-hours answering, overflow answering, or need a 24/7 call center, CBSI has you covered.

Call CBSI today at 770-977-2402 or use our contact form, and let us show that at CBSI, we speak SERVICE.

Call Us TodayContact Form
CBSI is a Veteran-Owned, American-Operated, Certified Small Business

About CBSI

Founded in 1985, CBSI's answering business are now booming, and their Executive Suites are serving the business needs of many Atlanta area businesses. CBSI is committed to providing the best service possible to our clients, and we continue to look for more areas to expand our suite of services.
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