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 CBSI Answering Service Options:

 (click on the titles below to see what CBSI offers you)

 


 
Answering Services

Do you realize the importance of having a live person answer your phones and want to differentiate your business based upon great customer service?  Are you tied to your phone 24/7, because your customers expect to speak to a live person when they call?  Are you struggling to keep up with your growing business, but can’t afford to hire someone to take calls?  If you answered yes to any of these questions, CBSI can help.  Our basic answering service will provide your business with a live American voice to take those customer calls when you cannot.  Answer phrases and scripts are customized to suit each customer’s unique needs, regardless of industry.  Your customers are vital to your business, large or small. Let us put a live, friendly, American voice on the line with them to show them that they are important to you. CBSI will tailor the service to your needs from the start of the call with a customized answer phrase to the end of the call with message delivery in whatever means best meets your needs.

For more information on this or any of our other services, please call us or use our contact form.

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Call Center Overflow

Are your customers waiting, and waiting, and waiting during certain times of the day because your call center is overwhelmed? Do your customers hear "your wait time is approximately 15 minutes..." before they hear a live voice? Is there a chance that you'll lose your customer's confidence, loyalty, or business because of perceived indifference - simply because your call center can't handle the call volume during peak hours? By the time you're able to take the call, is your customer already irate? If you answered yes to any of these questions, CBSI can help.  Staffing for large fluctuations in call volumes is difficult and costly, but you don’t have to .  Your customers are important to your business, large or small, and making them wait in a hold queue or having them talk to a machine will send the message that they are not important – the exact opposite of what you want and need to communicate to them.  With overflow routing, those calls can be transferred to a trained, professional, American operator waiting to assist your customers 24/7, rather than staying on hold for 15 minutes waiting for the next available operator in your call center.  CBSI will tailor the service to your needs by taking orders, updating your contact management system, qualifying leads or whatever else your customers need when they call.  Our operators can interact with your customers as if they are your employees sitting in your Call Center.

For more information on this or any of our other services, please call us or use our contact form.

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Virtual/Remote Receptionist

You're busy. You know it. We know it. Your customers and clients even know it - because it's hard to reach you sometimes.  So, they leave a voice-mail... maybe. You could be losing out on additional business from existing and prospective clients simply because of perceived indifference - because you let them roll over to voice-mail. While voice-mail has certainly changed the way business is done over the past 20 years, there is nothing more impersonal than talking to a machine... again. Did you know that over half of people report that they hang up on voice-mail? What opportunities are you losing? Why not have your own virtual/remote receptionist lend a live, American voice when you can't answer? Our operators can take a message and send it to you electronically, patch the call to another number, screen your calls, and even send the caller directly to your voice-mail. CBSI gives your callers a choice - making it MUCH more likely that you'll retain their business. The cost of one missed opportunity from a potential client that hung up on your voice-mail is far too great. Put a live voice on the other end of the line when you're unavailable.

For more information on this or any of our other services, please call us or use our contact form.

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Call Overflow

If your office staff is overwhelmed with calls during certain parts of the day and you don't have a call center, CBSI can take the overflow, giving your clients and customers a live voice to hear - rather than on-hold music, voice-mail, or "Press 1 to be annoyed...." CBSI's operators are trained to handle your calls as though they were on your staff. Losing opportunities for new business is not an option, and one missed call may add up to a lost opportunity. The cost of hiring one additional staff member to handle calls during peak times can be extremely high. For as little as $35/month, CBSI can handle your call overflow, giving you peace of mind and your customers less time trying to reach you. And, because we run 24/7, we add the convenience of having a live, American voice to take your calls even when your office is closed.

For more information on this or any of our other services, please call us or use our contact form.

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Localized Phone Numbers

CBSI has the capacity to offer local phone numbers for any area code in the nation. You don't have to ask your customers to dial a long-distance call. You don't have to spend money on toll-free lines or by forwarding your lines to a long-distance number. Your customers don't have to know that your calls are being answered from the Atlanta area. In fact, they don't even have to know that you are using an answering service. CBSI's operators can simply be an inexpensive extension of your office administrative staff.

For more information on this or any of our other services, please call us or use our contact form.

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IT Helpdesk

CBSI operators can serve as your initial IT helpdesk and even answer the routine inquiries from users, saving time for your IT staff to deal with the big issues. Our operators can take basic information about the bigger IT issues and forward the information electronically to your IT service personnel for follow-up. You provide us with the script for taking helpdesk calls, and our operators save you time and money by giving your users answers to the basic support questions. When an issue gets more complicated, we triage the issue to the appropriate staff and provide all the basic information and notes from the user. Your IT support won't have to spend the first 20 minutes just trying to figure out the issue. They'll already have the basics in front of them - meaning less valuable time on the phone with the user.

For more information on this or any of our other services, please call us or use our contact form.

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Lead Qualification

You listen to your voice-mail. Somebody left a message with a name and number, and really no additional information. Is it someone wanting to sell you something? Is it a wrong number? Is it someone that might be interested in your products or services? Are you letting business slip through your fingers because you let your potential customers or clients went to voice-mail? Are you wasting time returning phone calls from "leads" that are not qualified? Studies have shown that as many as 65% of people hang up on voice-mail, so it's likely that you've already missed leads. CBSI can not only provide a live, American voice for your clients, customers, and leads, we can also qualify those leads for you. We will get all the qualification information you need, based on the questions you want our operators to ask. All you'll have to do is call them back and close the sale.

For more information on this or any of our other services, please call us or use our contact form.

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American Operators

To save costs, many companies have resorted to outsourcing their call centers to places overseas, leading to frustration for many clients and customers that can't understand the operators or with operators that are completely disassociated with the realities of business in America. Your clients and customers deserve to have someone answering the phone that understands your business, that speaks with them in their own language. CBSI is American-owned (owned by a Desert Storm/Desert Shield Army Veteran) and is staffed by American operators.

For more information on this or any of our other services, please call us or use our contact form.

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After Hours and Weekend Support

Just because your office doors are shut doesn't mean your business has to stop. Today's business environment is different than it was 20 years ago. When your office is closed, you still have customers searching the internet for your services or visiting your website. Why should those customers be relegated to a machine? Our service is 24/7/365 - so your customers always get a live, American voice answering their calls, day or night. CBSI can tailor the answering service for your account to your businesses needs - from simply taking a message to fully qualifying a lead, from providing basic information to completing full surveys, from pre-screening calls to taking orders and entering information into your web-enabled system - any day, any time.

For more information on this or any of our other services, please call us or use our contact form.

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Order Entry

"Operators are standing by..." CBSI has taken orders for companies, using the companies' own systems, for years. Our operators are trained to take orders and enter them into your specific order-taking system or format. You can provide a phone number for your customers who can't use your online system for ordering, route your office phone to our call center after hours or during peak call volume hours, or simply allow us to handle all of your called-in orders - saving you time and money and allowing you to focus on the business of filling those orders.

For more information on this or any of our other services, please call us or use our contact form.

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Real Estate Investment Response Lines

You know those "We Buy Houses" signs all over the country? CBSI is the answering service for literally hundreds of independent real estate investors. If you are a real estate investor, CBSI can pre-qualify those callers for you.

For more information on this or any of our other services, please call us or use our contact form.

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RSVP & Reservation Services

If you're planning a function, conference, or other large gathering requiring you to know who will attend, taking all those RSVPs or reservations can be overwhelming. CBSI can handle your calls, take the RSVP/regrets/reservations, and email or text you after each response. Set up a temporary account for your function, place the number on the invitation, and let CBSI be part of your planning team.

For more information on this or any of our other services, please call us or use our contact form.

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Ad Response / Lead Capture

You have invested a lot in your marketing. You have carefully placed advertising on the radio, TV, internet, billboards, or roadside signs. When your advertising starts to pay off, and the calls start rolling in, you may be too busy filling orders or working with your new clients to take the calls. Each missed call is potentially a missed sale. Don't miss a call or have over half your potential customers hanging up on your voice-mail. CBSI can answer the calls with a live, American voice representing you, pre-qualify leads, take orders, or simply take a message and send it to you immediately in almost any format you desire.

For more information on this or any of our other services, please call us or use our contact form.

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Customer Service / Help Desk Support

Customer Service has all but been lost in today's business. Too often, businesses screen their customer service calls with voice-mail or an automated system - or farm it out to a middle-eastern call center thousands of miles away. The live, helpful, American voice providing customer service has become an anomoly. According to a Consumer Reports study in 2007, the second most annoying thing to consumers is not getting a human on the phone. CBSI can not only give you that live, American voice on the line, we can provide basic customer service and help desk support to your customers - using your script.

For more information on this or any of our other services, please call us or use our contact form.

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Toll-free #'s Provided

Are you still using a local number, but have customers in other area codes? Are you paying for those calls? Are they? Are they having to use their cell-phones just to call you in order to save long-distance charges? yes, long-distance is generally free via cell-phone these days, and long-distance plans are relatively inexpensive. However, the comfort, ease, and even prestige of a 1-8xx phone number will serve you well. CBSI can provide not only the toll-free number, but also the freindly voice at the end of the line when your customers use that number.

For more information on this or any of our other services, please call us or use our contact form

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Patching Available

On the road a lot? Rarely at your desk? In addition to answering and taking messages for you, CBSI can patch calls through to you, just as if we were your receptionist sitting in the next room. Our operators can call your secondary line, tell you who's calling, and patch the important calls through to you. You don't have to worry about being chained to your desk, missing that important call, or worse - losing a potential customer who hung up on your voice-mail. Our answering services can be tailored to your specific needs.

For more information on this or any of our other services, please call us or use our contact form.

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Property Management Support

CBSI has several clients that operate/manage rental or corporate properties. Most property management companies are pressed to balance doing the work required to service their clients with being available via phone to talk to clients about their specific needs. Most property management companies are available via phone only during certain hours each day. CBSI can provide you a 24/7 live, American voice to take calls from your tenants, patch the calls through, take a message, or even schedule appointments for your technicians. Our operators can even provide basic support services over the phone, triage calls, or follow your written checklist of information to request from the tenants. Providing your tenants with a live operator 24 hours a day will make their rental experience less stressful, and will save you hours of phone time - diagnosing issues and/or potential problems. Once we know what information you want to be collected, you will have it in your hands immediately after your tenants call - including a scheduled appointment, if you so desire.

For more information on this or any of our other services, please call us or use our contact form.

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Messages via FAX, Email, Text & Phone

CBSI can transmit your messages to you immediately via email, SMS (text), instant messenger, voice-mail, or fax - depending on your needs. Not only do your clients get a live voice to help them and take their message, you get that message immediately from our operators in whatever medium you desire. 

For more information on this or any of our other services, please call us or use our contact form.

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Voice-mail

Yes - CBSI can handle voice-mail. However, your clients and customers hear a live, American voice first - offering them the choice of patching the call through to another number, leaving a message that will be electronically delivered to you, or forwarded to your voice-mail. That level of customer service is what will set you apart from your competitors, and will make your clients feel as though they are important to you.

For more information on this or any of our other services, please call us or use our contact form.

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