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About CBSI

CBSI Yesterday

CBSI was founded in 1985 by Caroline Kurilec with help from an angel investor.  After 20 years in the answering service industry, Caroline saw the need for and had a desire to build her own answering service focused on world class customer service.  She took the best of what she learned from her many years of experience and began CBSI with just two clients.  Her husband Mike, her daughter Beth and long-time friend Mary Lou were the first three employees.  Within two years, the client list had grown from just two to several dozen small companies in the Atlanta area.  Now, after more than 25 years in business, the account list has grown to more than 800, and the staff has grown from just four to more than 25.  Many of Caroline’s original customers and staff from the 1980’s remain with the company today.

CBSI Today

In 2011, Jeff Anderson, Caroline’s son-in-law (Beth’s husband), acquired the controlling interest in CBSI held by the angel investor that helped Caroline start the business.  Fortunately for Jeff, Caroline and Beth are still very active in the day to day operations of CBSI.  Additionally, CBSI continues to retain great employees like Debi Vincent, Denise Pizzini and Mary Lou London who all joined CBSI in its early years. 

Since acquiring CBSI, Jeff has implemented new technology, increased CBSI’s telecommunications bandwidth and expanded the staff to ensure that CBSI is able to meet the growing demands of its customers and maintain the commitment to high levels of service, the core principal upon which the company was founded.

CBSI Tomorrow

CBSI's answering business is booming, and their Executive Suites are serving the business needs of many Atlanta area businesses. CBSI is committed to providing the best service possible to our clients, and we continue to look for more areas to expand our suite of services. In spite of ongoing growth CBSI remains true to our original commitment… to provide the best service available… at competitive rates. That commitment will never change.

 

 

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