Stop losing customers!

Did you know that, according to studies by ABC News and Forbes, as many as 68% of people HANG UP on voice mail?

CBSI Operators lend a live voice when you can't - making your current and future clients feel important to you.


Perceived Indifference

(i.e. - When your client feels that you really don't value them.)

Why send your most valuable asset to voice-mail or some automated system?

At CBSI, we can be your friendly voice on the other end of the line,
letting your clients know they are appreciated.


Annoying stuff

Press "1" to be annoyed...

How often do YOU get annoyed when you call a business and get an automated system saying “Press 1 so that we can make you Press 5 at the next prompt and then Press 7 at the next one...” or get voice-mail or don't hear a human voice? 

CBSI costs considerably less than a lost customer.

(Image Source: Consumer Reports, January 2010)


Operators are standing by!

In addition to answering your calls, CBSI offers a host of operator-assisted services - from order taking to lead qualification to basic helpdesk functions.

We also offer transcription and other business services. Contact us today to find out how CBSI can help your business.

CBSI Wins the ATSI 2015 Award of Excellence!

 (Read more here.)


Do you know what "Perceived Indifference" is? Chances are, your competition does.
Q: What is Perceived Indifference? A: When your customers don't believe that you care about them.


Q: What's the best way to show Perceived Indifference? A: Voice-Mail
Q: What's the best way to combat Perceived Indifference? A: Answer the phone. (And when you can't answer the phone, have a highly-trained, live, American, professional voice answer for you.)


When studies show that over 65% of callers hang up on voice-mail, it is imperative that you provide your customers with a live operator who can help them immediately. Your voice-mail may be losing you business.


Communication Business Services, Inc. (CBSI) is a veteran-owned small business located in Marietta, GA. CBSI specializes in Answering Services for small to large businesses, government, educational, and non-profit organizations. Our highly-trained operators are uniquely qualified to provide a live voice to your clients and customers - any time, day or night, 24 hours a day, 7 days a week, 365 days a year. Our rates are very competitive with today's market, with plans starting as low as $35/month.
We can customize our services to your needs, ensuring that you have a live, American voice representing your company or organization whenever you need. Whether you simply need after-hours answering, overflow answering, or need a 24/7 call center, CBSI has you covered.
Call CBSI today at 770-977-2402 or use our contact form, and let us show that at CBSI, we speak SERVICE.


 Answering Services

  • Call Center Overflow
  • Virtual/Remote Receptionist
  • Voice-mail
  • Call Overflow
  • Localized Phone Numbers
  • IT Helpdesk
  • Lead Qualification
  • American Operators
  • After Hours and Weekend Support
  • Order Entry
  • Real Estate Investment Response Lines
  • Web-Enabled Services
  • RSVP & Reservation Services
  • Ad Response / Lead Capture
  • Customer Service / Help Desk Support
  • Toll-free #'s Provided
  • Patching Available
  • Dealer Locate
  • Property Management Support
  • Inbound Telemarketing
  • Temporary Accounts
  • Messages via FAX, Email, Text & Phone
  • Other Delivery Options May Be Available          

Transcription/Outbound Calling

Transcription Services
  • Market Research Transcription
  • Legal Transcription
  • Media Production Transcription
Outbound Calling/Telemarketing
  • Appointment setting
  • Customer database validation
  • Telephone surveys
  • Event boosting and confirmation
  • Telemarketing Campaigns

Also Available for Additional Fee

  • Federal Express & UPS
  • Courier
  • Office Supplies
  • FAX
  • Copying services
  • Notary Public
  • Secretarial services

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